Terms of Use


Information about us

This website is operated by My Handmade Wardrobe and Crafty Sew & So. Throughout the site, the terms “we”, “us” and “our” refer to Crafty Sew & So. Crafty Sew & So offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our services, including purchasing products (“Products) and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).  These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on sqaurespace.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

2. Your Status
By agreeing to these Terms of Service, you warrant that:
(a) You are legally capable of entering into binding contracts; and
(b) You are at least 18 years old;

3. How the contract is formed between you and us
Once you have placed an order (Order) for Products you will receive an email to confirm we have received your order.  This email does not mean your Order has been accepted.  Your Order is subject to acceptance by us, and we shall confirm acceptance by sending you an email which confirms;

When you have purchased a Product, the Product has been Dispatched (Dispatch Confirmation.)

If you purchase Products from our website that are out of stock we all inform you via email of the next expected delivery date.  We are not obliged to supply any products which may have been a part of your original Order until the dispatch of such products has been confirmed via Dispatch Confirmation.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

4. Consumer Rights - Cancellation
4.1 Purchases of Products

You have the right to cancel your Purchase at any time within seven working days, beginning the day after you receive the purchase.  In this case you will receive a full refund of the price paid for the products in accordance with our refund policy- see below.

To cancel a Purchase, you must inform us in writing.  You must also return the Products to us immediately.  The product must be returned to us in the same condition in which you received them, at your own cost and risk.  You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

Details of your statutory rights in this situation are outlined in the Dispatch Confirmation.  This provision does not affect your statutory rights.

4.2 Delivery
Delivery costs are calculated based on the total value of your order and are displaced prior to final check out.  All Parcels are posted using Royal Mail.  

We aim to post parcels as soon as possible after Dispatch Confirmation, this is excluding Sundays and Mondays.  Order will be delivered to the delivery address and person you provide at at the time you place the order.

We accept no liability for any delay resulting from something which is the responsibility of the Royal Mail. 

5. Payment
5.1 The price of Products and Workshops will be as quoted on our site from time to time, except in cases of obvious error.

5.2 All prices are stated inclusive of VAT were applicable, but exclusive of delivery which will be calculated at the time of check out.

5.3 We are only able at this time to trade in the UK using pounds sterling.

5.4 Despite our best efforts, on occasion it is possible that Products listed on our site may be incorrectly priced.  We will notify you before sending a Dispatch Confirmation if we notice any errors in pricing.  Where a Product has been listed incorrectly at a lower price, we will charge the lower amount.  Where a Product has been listed incorrectly at a higher price, we will contact you for instructions prior to dispatch or cancel the order and notify you of the reasons for the rejection.

5.5 We are under no obligation to provide the Product, even after we have sent you a Dispatch Confirmation or Reservation Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

5.6 Payment for all Products places booked on line must be paid through PayPal using a valid credit or debit card, unless we otherwise agree.  We will not despatch your order until we have received confirmation of payment.  If you wish to pay by a different method, please do contact us and we will try to oblige.

6. Our Refunds Policy

6.1 When you return a Product to us:

because you have cancelled the Contract with us within the seven-day cooling off period, we will process the refund in due course and, in any case within 30 days of the day you have given notice of cancellation. The refund will only be processed providing we have received the returned items in the same condition they were received by you.  Fabrics which have been cut or washed are not applicable for refunds.  The full cost of the cancellation, including the original cost of the original order will be refunded.  However, the responsibility to pay the cost of returning the items to us remains with you.


6.2 Due to the nature of the product, paper and PDF patterns are not applicable for refunds.


6.3 Returns for any other reasons (for instance, because a Product is defective), we will examine the returned Product and will notify you of the refund vi email within a reasonable length of time.  We will usually process a refund due to you as soon as possible, and in any case, within 30 days, starting the day after we have notified you of our decision.  Products returned to us because of a defect will be refunded in full, including a refund on postage if deemed appropriate.

1.    Our Liability

7.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

7.2 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to:

(a) (where you have purchased Product) the purchase price of the Product you purchased and any losses that are a foreseeable consequence of us breaking the agreement. 

7.3 Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. 

7.4 This does not include or limit in any way our liability:

(a) For death or personal injury caused by our negligence;

(b) Under section 2(3) of the Consumer Protection Act 1987; 

(c) For fraud or fraudulent misrepresentation; or

(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

7.5  In accordance with the Health and Safety at Work, etc Act 1974 and the Consumer Protection Act 1987, we confirm that the Products that we supply as a distributor do not present a hazard to health and safety

(a) when properly used for the purpose for which they are designed; and

(b) if you take reasonable and normal precautions in their use.

8. Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

9. Notices

All notices given by you to us must be given to Crafty Sew & So at info@craftysewandso.com.  We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 10.  Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

10. Events beyond our control

We shall have no liability to you for any failure to deliver Products you have ordered, or supply any services, or any delay in doing so or for any damage or defect to Products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

11. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

12. Privacy 

You acknowledge and agree to be bound by the terms of our privacy policy.

Your submission of personal information through the store is governed by our Privacy Policy.  You are able to view our Privacy Policy here.

13. Governing Law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

14. Entire Agreement.

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the Products or Workshops to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods or services offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

15.  Discounts and Offers

From time to time we offer discounts and price reductions on our products.  These are at our discretion and can be removed at any time.  Product codes may be used for online orders only, and are not applicable after an order has been placed.  All product codes are bound by a limited time frame and cannot be redeemed after stated end date.  Only one discount code can be used per order, and discounts are not applicable to products already reduced.  We reserve the right to change these t&cs as necessary.  We reserve the right to withdraw any offers at any time.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Crafty Sew & So, Unit 32 St Martins Square, 9 Silver Walk, Leicester, LE1 5EW
Office Number: 0116 3196930
Email: info@craftysewandso.com